Contact us
Questions about our products, your order or delivery? A person on our team will answer.
Email us about anything and you will have a reply within one business day. There are no bots on the other end.
If you are writing about an order, check Track Your Parcel first, and if you still need us, include your order number and the email address you used at checkout so we can pull it up straight away.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameHammocks Company, a division of Caruso Consulting Co Ltd
- Administration officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- International call centre+66 (0) 98 391 3877
- Emailtheteam@customersupport.care
Orders of $75 or more ship free with tracked delivery (a flat $25 below that), in 5 to 7 days after a 24 to 48 hour handling time. Express Delivery is $25 at any order value. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
How do I contact you?
Email theteam@customersupport.care or use the form on this page. We usually reply within one business day.
What should I include in an order enquiry?
Include your order number and the email address used at checkout. Check Track Your Parcel for delivery progress.
Can I visit or collect an order?
No. This is an online-only shop, without a showroom or collection service.
Is the call centre in Australia?
Our international call centre uses the Thai number shown on this page. The Australian address is our administration office.