Contact us
Questions about which hammock, chair or stand suits your space, your order or delivery? We are happy to help.
A person on our team reads every message and replies as soon as we can, usually within one business day. No bots and no runaround.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page once you have a tracking number.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameHammocks Company, a division of Caruso Consulting Co Ltd
- Administration officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- Phone+66 (0) 98 391 3877
- Emailtheteam@customersupport.care
Orders of $75 or more ship free with tracked delivery (a flat $25 below that), in 5 to 7 days after a 24 to 48 hour handling time. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
How do I contact you?
Email theteam@customersupport.care or use the form on this page. We usually reply within one business day.
What should I include in an order enquiry?
Include your order number and the email address used at checkout. Check Track Your Parcel for delivery progress.
Can I visit or collect an order?
No. This is an online-only shop, without a showroom or collection service.
Is the call centre in Australia?
Our international call centre uses the Thai number shown on this page. The Australian address is our administration office.